The Training Zone, sponsored by Innergy provides delegates to the Recruitment Agency Expo with free, bite sized, best practice training content to immediately implement within their businesses. 

Interactive and guaranteed to make a tangible impact in just 30 minutes, supported by take-away training content and tools, Innergy and a team of recruitment experts will be running sessions throughout both days of the event.

All sessions are offered on a first come basis and are not bookable in advance.

Day One: 14th February 2012

11am to 11.30am:    Recruitment Sales 101

Recruitment Sales 101 is an intensive 30 minute training seminar for new and experienced sales professionals who want to evolve their selling strategies and significantly increase the effectiveness of their sales activities, facilitated by James Osborne, Sales Trainer of the Year (as voted by the Institute of Sales and Marketing Management, ISMM).

The session is highly interactive and is designed to challenge and develop people’s approach and attitude towards selling, covering the following areas:

• The Innergy Strategic Selling Framework™
• Customer Target Mapping
• Using Benefits Statements and Proof Points to Sell our Points of Difference
• Maintaining Consistent Sales Pipelines to Avoid the Feast or Famine Syndrome
• Creating Powerful Calls to Action

Attendees of this session will also receive free access to the Recruitment Talent Hub™, developed by Innergy in association with APSCo, as well as access to a number of free online sales tools to take away and implement back in their businesses.

12pm to 12.30pm:    High Impact Leadership

The High Impact Leadership session is designed for both new and existing business leaders and in just 30 minutes will inspire them to establish transformational and highly productive working environments.

• Management Vs Leadership and The Purpose of Leadership
• The 4 Key perspectives of Great Leaders and the 18 Leadership Competencies
• VM² - Vision, Values, Missions and Milestones
• The Art of Emotional Intelligence and an Introduction to the i3 approach
• Performance Management Systems and Managing Poor Performance
• Aligning Delivery and Leadership, Sales and Operations
• Leading In Difficult Times and Transformational Leadership
• The Leadership Toolkit

Attendees of this session will also receive free access to the Recruitment Talent Hub™, developed by Innergy in association with APSCo, as well as access to a number of free online leadership tools to take away and implement back in their businesses.

1.30pm to 2pm:       Driving Employee Engagement and Motivation

Driving Employee Engagement and Motivation is a key driver of any recruitment organisation to ensure that employee potential is maximised.  In this 30 minute training seminar, managers and business leaders will identify the core aspects of what truly motivates people and leave with a number of new skills and tools to support employee engagement within their businesses.
This 30 minute session is highly interactive and is designed to challenge and develop people’s approach and attitude towards selling, covering the following areas:

• Employee Engagement and Motivating Teams and Individuals
• The Elements of Personalities and Adapting our Behaviours to create Engagement
• The Alternative Hierarchy of Needs™
• Innerview to Motivation Assessments
• Motivational Bingo

Attendees of this session will also receive free access to the Recruitment Talent Hub™, developed by Innergy in association with APSCo, as well as access to a number of free motivation tips to take away and implement back in their businesses, including a free online employee engagement analysis and report.

2.30pm to 3pm:       Beating the Competition - Innovation in Recruitment

Following the recent release of Innergy’s Raising the Bar™ survey, in partnership with APSCo, it is clear from the results that many recruitment organisations are pigeonholed in the same light by users of recruitment organisations.  The ability to stand out from your competition and lead the way your market sector works enables recruitment organisations to capture significant market share in a short space of time and in this 30 minute session, attendees will be shown just how to do that.

• Raising the Bar in Recruitment – What are our Customers Really Looking For?
• Competitor Analysis and Market Share Development
• Planning with Innovation and Risk Management
• Key Result Areas and Root Cause Analysis
• Innovative Selling Techniques - Generating Prospect Generator™ Partnerships

Attendees of this session will also receive free access to the Recruitment Talent Hub™, developed by Innergy in association with APSCo, as well as access to a number of free innovation tips to enable your business to stand out from the rest.

3.30pm to 4pm:       Service Excellence and Brand Development

Although delivering service excellence is at the top of over 50% of strategic agendas, customer loyalty is on the decline. Increasing client retention is one of the most effective growth and profit improvement strategies that exists and yet few organisations are able to manage service in a way which delivers the results they are looking for.
This 30 minute training session led by Gordon Stoddart (“The Service Excellence Guru”) will enable managers, business leaders and consultants to transform and develop service excellence to drive up revenue streams.

• Understanding Service and Client Loyalty
• Calculating the Return and Cost of Service Excellence
• Managing Customer Expectations and Determining Customer Needs
• Service Mapping and Developing Customer Led Standards
• Prioritising Service Improvement
• Empowering the Frontline

Attendees of this session will also receive free access to the Recruitment Talent Hub™, developed by Innergy in association with APSCo, as well as access to a number of free online service management tools to support the development of a complete service excellence process.

Places on the Training Zone are on a first come basis.

The Training Zone is sponsored by